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General

Dictionary

service : a facility supplying some public demand — Webster

FOLDOC: Free Online Dictionary of Computing, OneLook

Encyclopedia

Software as a service (SaaS) sometimes referred to as “on-demand software”, is a software delivery model in which software and associated data are centrally hosted on the cloud. SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for most business applications, including accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management. — Wikipedia